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Customer Reviews

Read our Customer Reviews

Broward is a privately owned, family-run HVAC and home warranty contractor with 18 locations across Florida, Texas, Arizona and Nevada. We have over 35,000 homeowners that have relied on Broward for their heating, cooling, and home comfort needs. We take pride in delivering top-notch service as well as developing great customer relationships. Please read our customer reviews below and click on the link for more comments from our many satisfied customers.

"My name is Fred Helms and I was a communications engineer for 25 years before I got my Real Estate license in 2004. Since 2004 I've been a top agent for MLS Realty and Keller Williams. I've sold hundreds of homes for buyers and sellers. I tried to always make sure that the buyer received a Home Warranty on their new home. New and prior homeowners don't always understand the need for coverage on the appliances and components of their new homes. Many items like water heaters can cost up to $2000 to replace, dishwashers and dryers can be over $500 to repair and there are many other issues that can occur in a home. I tried numerous home warranties in the past and recommended some of the recognizable national brands to my customers. It was always frustrating to me when a client had a problem and could not get it serviced properly by the home warranty company. It was usually due to a third party contractor that was hired by the home warranty company to do the repair and was incompetent. Approximately 15 years ago while researching companies I came across Broward Factory Warranty (BFS) that had good reviews and used their own technicians. I decided to give them a try and was very impressed when I had my first service call for a hot water heater problem. They scheduled an appointment in a reasonable time and took care of my problem with just the cost of my copayment. In the last 15 years they have repaired numerous problems with my appliances and my HVAC system. 5 years ago they recommended that I upgrade my units to new high seer HVAC units that they carried and replaced them for less than half the cost of purchasing from an HVAC company. This reduced my energy cost from $300 plus per month to approximate $150 per month annually. I have been very pleased with BFS in the North Texas area and would strongly recommend this company."

- Fred from Dallas, TX 

“I wanted you to know, however, that two of your employees...have restored my faith in the American work ethic and have given me hope that there are still individuals and companies in this country that adhere to the same beliefs and ideals ingrained in the people of my generation.” – Richard Ard

“Your charitable nature ensured that a senior in need was able to stay in the comfort and safety of her home. Without assistance from Broward, the senior would have been forced to call the Red Cross for aid as the senior lives alone and has no family in town.”
Jewish Family Service Agency

“My reason for writing is to tell you how impressed we are with Greer Fichter. He demonstrated amazing patience and professionalism in performing an after-hours faucet repair and I witnessed his dedication to perfectionism in taking care of this issue.”
Ron & Kay Shone

“All of your techs who have come to our home to do repairs have been very nice, pleasant and knowledgeable. They have a lot to do with why we have kept our service contract with you all these years.”
The Burkes

“I wanted to take this opportunity to express my appreciation for the outstanding service Broward has rendered to us during the past decade. Your office and service team are outstanding. Your service is thorough, professional and prompt. We, the community are indeed fortunate to have Broward available to us in this region.”
Dr. Francis R. Dunphy

“It’s not often that I have the pleasure of writing a letter to compliment a company and their employees concerning service. I truly appreciated the technician’s expertise and explanations to all my questions. I feel that he treated my home as if it were his, and that’s rare these days.”
David Gerstenfeld

“I am writing on behalf of my father, who has been with Broward for at least 15 years. He has used your services many times for all kinds of issues. Every time he has used your services he has been totally satisfied. My father recommends your company to his many friends and acquaintances.”
– Ted & Angie Vlachos

“Please convey to supervisor of Chris and Dave that they did a nice job with the installation of our new AC. Set it up in a professional manner, cleaned up after them selves and answered our questions. Got no complaints. Have had both men service our AC in the past so I'm not surprised. Thanks for the service.”
Bruce & Cheryl Bradberry